Frequently Asked Questions

Mind the Digital Gap is a Roy Fletcher Centre initiative that provides free digital skills training for adults in Shrewsbury. We help people build confidence and develop essential digital skills needed in today's world, from basic computer use to online safety and communication.

Our training is open to all adults in Shrewsbury and the surrounding area. Whether you're a complete beginner or looking to improve specific digital skills, we welcome learners of all ages and backgrounds. No prior experience is necessary.

Yes, all our digital skills training sessions are completely free. We believe that digital skills should be accessible to everyone, regardless of their financial situation. There are no hidden costs or fees.

You will get the most benefit if you can bring your own laptop, tablet, or smartphone, as this lets you practise what you've learned at home. But don't worry if you don't have one, we have a small number of devices available for use during training sessions.

We cover a wide range of digital skills topics including:

• Basic computer skills (using a mouse, keyboard, touchscreen)
• Creating and using email accounts
• Online safety and protecting yourself from scams
• Setting secure passwords
• Video calling (Zoom, WhatsApp, etc.)
• Online job searching
• Using smartphones and tablets
• Accessing government services online

We can also tailor sessions to your specific needs and interests.

Getting started is easy! You can:

• Fill out our Get Started form online
• Call us or visit the Roy Fletcher Centre
• Attend one of our drop-in sessions
• Complete our Digital IQ Test to assess your current skills

We'll then arrange a self assessment to understand your needs and create a personalised learning plan.

The self assessment is a friendly, informal conversation where we learn about your current digital skills, what you'd like to learn, and how we can best support you. It helps us create a personalised learning plan tailored to your needs and goals. There's no test or exam - it's just a chat to understand how we can help you.

Session lengths vary depending on the type of training:

• One-to-one sessions: Typically 1 hour, but can be adjusted to suit your needs
• Drop-in support: Flexible - stay as long as you need

We work at your pace and ensure you're comfortable with the content before moving on.

Absolutely! We understand that everyone learns differently and at different speeds. Our training is designed to be flexible and personalised. You can take as much time as you need to master each skill, and we'll never rush you. Our volunteers are patient and will work with you until you feel confident.

Yes, we offer one-to-one support sessions where you'll work directly with a volunteer tutor. This is perfect if you prefer individual attention or have specific questions. One-to-one sessions can be booked in advance or arranged during drop-in times, subject to volunteer availability.

Our training sessions are held at the Roy Fletcher Centre in Shrewsbury. We have a dedicated space for the digital skills sessions and complimentary refreshments are available. The centre is easily accessible by public transport and there is parking nearby. For specific address details and directions, please visit our Contact page.

It's completely normal to feel nervous about technology, and you're not alone! Many of our learners feel the same way when they first start. Our friendly, patient volunteers understand this and will help you feel comfortable and confident. We start with the basics and go at your pace - there's no pressure, and no question is too simple. We're here to support you every step of the way.

Of course! You're welcome to return as often as you need. Many learners come back for additional support on new topics, to refresh their skills, or to get help with specific tasks. We also offer ongoing drop-in sessions where you can get help with any digital questions you have.

We're always looking for volunteers to help support our learners! If you have good digital skills and enjoy helping others, we'd love to hear from you. You don't need to be a technical expert - patience and a friendly approach are the most important qualities. Visit our Become a Volunteer page to find out more and apply.

No, there is parking available at the Roy Fletcher Centre but there are public car parks on Barker Street a few minutes walk away. We also have good public transport links. For specific parking and transport information, please check our Contact page or call us for directions.

No problem at all! We understand that things come up. Just give us a call or contact us as soon as possible to let us know, and we'll be happy to reschedule your session for a more convenient time. There's no penalty for cancelling or rescheduling.